Support

Please find below information about our product sizing, delivery & returns. If you have any other questions please contact us.


Sizing

We want you to feel amazing when you wear our pieces. Please take a moment to review the following guidelines chart, so you can pick the size that will make you look and feel your best.

Mens Bottoms

Size Small Medium Large
Inches 28 - 30" 32 - 34" 36 - 38"

Womens Bottoms

Size Small Medium Large
Inches 23 - 25" 26 - 28" 29 - 31"

We said we want you to look good and we meant it. Our bras are designed with a range of body shapes in mind. Whether you have a small back with a large bust or vice versa: we’ve got every inch of you covered.

Womens Tops

Size Small Medium Large
Suitable for cup sizes A, B, C, D B, C, D, E, F C, D, E, F, G
Inches 30 - 32" 32 - 34" 34 - 36"

Dress Size

UK USA EUR AUS
Small 6-8 2-4 34-36 6-8
Medium 10-12 6-8 38-40 10-12
Large 14-16 10-12 42-44 14-16

Shipping

Timescales

United Kingdom - FREE! 2 – 3 Working Days
Europe - FREE! 5 - 7 Working Days
Rest of World - FREE! 7 - 14 Working Days

Will my order be tracked?

Tracking will be available upon request for orders.

Will I have to pay additional taxes or duties on my order?

You will be liable for all import duties, customs and taxes applicable to your order.

Please be aware that Rebel Empire does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. 

We strongly recommend you contact your local customs office for more information on any duties, customs and tax charges specific to your country as we don’t want you, our international customers, to encounter any nasty surprises!

What will my order look like?

You will fall in love with your Rebel Empire delivery the moment it arrives. Our underwear arrives in a slick well-made box which will look every bit as good as the items you’ve ordered.

Returns & Exchanges

What is the returns policy?

We accept exchanges and refunds on all of our pieces!

We don’t think you’ll want to return any of our pieces. But in the unlikely event you do, we’ll need you to make sure of the following:

We only ask that the following requirements are met:

  • Please ensure items are returned the way we sent them out to you
  • Please ensure the returned items are in the condition you received them
  • All labels and tags must still be attached, with no make-up stains, marks, pulls or rips of the underwear

If you are exchanging, you only need to return the piece/s you wish to exchange.

If you would prefer a different size or style, you only need to return the item you’d like to exchange. We’ll do the rest.

For a refund, the full order must be returned (top and bottoms for example). We cannot issue refunds for a partial return of an order.

How do I organise a return?

We put so much care into the crafting of our pieces: we want you to love them as much as we do. If for any reason you aren’t completely satisfied, please email returns@rebelempire.co.uk

Include:

  • Your Order Number, which can be found on your order confirmation email
  • The reasons for your return or exchange
  • The details of new size if exchanging

Our Customer Care Team will be glad to organise your requirements and provide the applicable forms and returns address needed.

Note: we have a 14 day returns policy from the date of dispatch.

And please retain a copy of your proof of postage in case of any lost or delayed parcels.

Are returns free?

The shipping cost incurred for returning item/s to Rebel Empire for an exchange or refund is not covered or reimbursed by us.

How long will it take for my refund to be processed?

We will do our best to refund your item on the same day it arrives at our HQ. Please allow up to 5 working days for the funds to land back in your account. We will refund using the same payment method originally used for your purchase.

You’ll need to retain proof of postage should you decide to return any goods to us. This will help to avoid any awkwardness if we fail to receive the goods and also ensure that you still receive a refund.

Do I need to return the entire order?

If you are exchanging, you only need to return the piece(s) you wish to exchange. For a refund, the full set must be returned. We cannot issue refunds for a partial return of a top or bottom, unless an exception is made with the Rebel Empire team directly.

What if my order arrives damaged or there is a fault upon arrival?

We have taken every care during our quality checking process to ensure you receive only our finest pieces and in the best possible condition. If you should ever receive a faulty or damaged item, we’d like you to let us know. Contact us on returns@rebelempire.co.uk so we can rectify this as soon as possible.

What if my order hasn’t arrived after 15 working days?

We know you’re busy and the last thing you want is to wait longer than 15 days for an order. Unfortunately, factors beyond our control can sometimes cause postal delays. If this happens to you, get in touch with us on hey@rebelempire.co.uk. We’ll look into the matter for you and keep you updated.